Gemopai Electric Scooters Grievance Policy

At Gemopai Electric Scooters, we are committed to providing high-quality products and services. We understand that there may be occasions where you have concerns about your electric two-wheeler. This policy outlines the process for addressing and resolving any grievances you may have.

 

Scope:

This grievance policy applies to all Gemopai Electric Scooters customers who have purchased or are using our products and services.

 

Objectives:

• To provide a fair and transparent process for addressing customer grievances.
• To ensure that all grievances are handled promptly and efficiently.
• To improve our products and services based on your feedback.

 

Reporting a Grievance:

Customers can report grievances through the following channels:

Email: Send an email to Grievance@gemopai.com with a detailed description of the issue.
Phone: Call our customer support helpline at 1800-309-9883 between 9 AM and 6 PM, Monday to Saturday.

 

Information Required:

When submitting a grievance, please provide the following information:

• Your name and contact details (email, phone number)
• Order number or product details
• A description of the grievance, including any relevant documentation or evidence

 

Grievance Handling Procedure:

• Acknowledgment: We will acknowledge receipt of your grievance within 24 hours.
• Assessment: Our grievance team will assess the issue and may contact you for additional information if required.
• Resolution: We aim to resolve grievances within 7 business days. If additional time is needed, we will inform you and provide a revised timeline.
• Feedback: Once the grievance is resolved, we will notify you of the outcome and seek your feedback on the resolution process.

 

Escalation:

If you are not satisfied with the resolution provided, you can escalate the issue to our Grievance Redressal Officer at grievance.officer@gemopai.com. The officer will review the case and provide a final decision within 7 business days.

 

Confidentiality:

All grievances will be handled with the utmost confidentiality. Your information will only be shared with authorized personnel involved in the grievance resolution process.

 

Monitoring and Improvement:

We regularly monitor and review grievances to identify trends and areas for improvement. Your feedback is invaluable in helping us enhance our products and services.

 

Contact Us:

For any questions or further assistance, please contact us at:

Email: info@gemopai.com

Phone: 1800-309-9883

Address: Plot No-35, ECOTECH XII, Greater Noida, Uttar Pradesh 201310

We value our customers and are committed to addressing all grievances promptly and effectively. Thank you for choosing Gemopai Electric Scooters.